Privacy Policy

1. Introduction

ShopStocker LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ShopStocker service.

This policy applies to all users of our service, including visitors to our website and registered users of our platform.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Account credentials (username, encrypted password)
• Billing and payment information
• Company information and business details
• Communication preferences

2.2 Shopify Store Data

With your authorization, we access and process:

• Product information (names, descriptions, prices, inventory levels)
• Order data and transaction history
• Customer information from your Shopify store
• Store analytics and performance metrics
• Inventory and stock level data

2.3 Technical Information

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies
• Log files and error reports

3. How We Use Your Information

We use your information to:

• Provide and maintain our inventory management services
• Process transactions and manage your account
• Generate analytics and insights for your business
• Send notifications about low stock, expiring products, and alerts
• Improve our services and develop new features
• Provide customer support and respond to inquiries
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To perform our services under our Terms of Service
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• Cloud hosting and infrastructure providers
• Payment processors and billing services
• Analytics and monitoring services
• Customer support platforms

5.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Prevent fraud or security threats

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure
• Employee training on data protection

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account data: Until account deletion plus 30 days
• Transaction records: 7 years for tax and legal compliance
• Analytics data: Aggregated and anonymized after 2 years
• Support communications: 3 years

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing
• Withdraw Consent: Revoke consent for optional processing

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze website usage and performance
• Provide personalized experiences

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

10. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct

11. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Regulatory Information

For EU residents: Our representative in the EU can be contacted for data protection matters.

For California residents: This policy includes disclosures required by the California Consumer Privacy Act (CCPA). You have additional rights under California law, including the right to opt-out of the sale of personal information (we do not sell personal information).